Royalbet Privacy Policy — Your Data is Safe with Us
Last Updated: January 2025 | Effective for: All Registered Users
What Data We Collect and Why
When you create an account on the royalbet platform, we collect your name, email address, phone number, and date of birth. This information is used to verify your identity and provide you with uninterrupted service. Once identity verification is complete, you will be able to use deposit and withdrawal features. We never sell or transfer your personal data to third parties without your consent under any circumstances. Our data collection practices are always transparent and aligned with Bangladesh's digital security guidelines.
Personal Identity Information
At registration, we store your full name, valid email address, and active mobile number. This information is essential for keeping your account secure and for login verification. Where necessary, we may request a copy of your national ID or passport, which is collected solely for KYC verification purposes.
- Full Name & Date of Birth
- Email & Phone Number
- National ID Card (where applicable)
Financial & Transaction Information
During deposits and withdrawals, we process your payment method details, but full card numbers and PIN codes are never stored on our servers. All financial transactions are conducted through encrypted connections, and a record of each transaction is securely retained. The same security protocols apply to transactions made via mobile banking methods available in Bangladesh (bKash, Nagad, Rocket).
- Deposit & Withdrawal History
- Payment Method Type
- Transaction Time & Amount
Platform Usage Information
We analyze behavioral data such as which games you play, how long you spend on the platform, and which sections you visit most. The purpose is to personalize your experience and suggest content based on your preferences. This data is never sold separately or shared with advertisers.
- Game Sessions & Betting History
- Login Time & Device Type
- Preferred Game Category
Technical & Device Information
Your IP address, browser type, operating system, and device ID are automatically logged. This information helps detect unauthorized access and protect your account from fraud. We use cookies and session data to remember your login state and preferred language settings.
- IP Address & Location
- Browser & Device Information
- Cookies & Session Data
Data Use, Protection & Your Rights
Royalbet uses the data it collects solely for account management, payment processing, customer support, and platform security. We protect your information from unauthorized access using SSL encryption and modern firewall technology. Our data management practices comply with Bangladesh's Digital Security Act and international data protection standards. You may request to view, correct, or delete your data at any time.
Right to Access Information
You can request a copy of all your information stored with us at any time. Log in and contact support.
Right to Data Correction
If your account contains incorrect information, you may submit a request to have it corrected. Ensuring accurate information is essential for your security.
Right to Data Deletion
After closing your account, you may request deletion of your personal data. We will fulfill that request in a timely manner, except where legal obligations require otherwise.
Cookie Policy
Royalbet uses cookies to enhance the user experience on its website. Cookies are small text files stored in your browser that help remember your preferences and login state. We use three types of cookies: essential cookies (to keep the site running), functional cookies (to remember your preferences), and analytics cookies (to monitor site performance). You can disable cookies at any time through your browser settings, though this may limit some functionality. We do not use advertising or tracking cookies.
Data Sharing with Third Parties
Royalbet never sells or rents your personal information. However, data may be shared with third parties in the following limited circumstances: payment gateway providers (solely to process transactions), law enforcement agencies (when required by legal order), and KYC verification services (to confirm your identity). Even in these cases, only the minimum necessary information is shared, and all partners are bound to comply with our privacy standards. We verify this compliance through regular audits.
Data Retention Period
We retain data for as long as your account is active and for a defined period after account closure as required by law. Financial transaction records are generally kept for up to five years, in accordance with Bangladesh's financial regulatory guidelines. An automated process is in place to delete data from inactive accounts after a specified period. Contact us for more details on data retention.
Common Privacy Questions
Have More Questions?
If you have any questions or concerns about the privacy policy, our support team is always ready to help. Keeping your data secure at royalbet is our top priority. Contact us or visit the FAQ page.